Delivery

At Vanity Obsessed, we want your shopping experience to be effortless from checkout to delivery. Here is everything you need to know about receiving your order.

1. DELIVERY TIMEFRAMES

Business days exclude weekends and South African public holidays. Orders are processed once payment has been successfully received.

2. DELIVERY FEES

A flat delivery fee applies to orders. The applicable delivery charge will be displayed at checkout before you complete your purchase.

Please review the delivery charge and your order total before confirming payment.

3. ORDER PROCESSING

Once your order and payment have been confirmed, we begin processing your purchase.

Processing times may vary depending on product availability. If an item is temporarily unavailable or there is an unexpected delay, we will contact you using the details provided with your order.

4. TRACKING YOUR ORDER

Where tracking information is available, it will be shared with you once your order has been handed over to the courier.

Please use the tracking details provided to follow your delivery. Courier tracking updates may take some time to reflect after collection.

5. DELIVERY ADDRESS

Please ensure that your delivery address, contact number and email address are accurate and complete when placing your order.

If you need to correct your delivery details, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

6. DELIVERY DELAYS

Although we aim to meet the estimated delivery timeframe, delays may occasionally occur due to courier operations, adverse weather, public holidays, service disruptions or circumstances beyond our reasonable control.

If you experience a delivery delay, please contact us so that we can assist in following up on your order.

7. DAMAGED OR INCORRECT DELIVERIES

If your order arrives damaged, defective or incorrect, please contact us as soon as possible at vanityobsess@gmail.com.

Please include your order number, a description of the issue and photographs where relevant. We will assist in resolving the matter in accordance with applicable consumer law.

8. NEED HELP?

For delivery updates or assistance, please visit our Contact Us page and select the relevant WhatsApp quick link.

You can also email us at vanityobsess@gmail.com.

Thank you for shopping with Vanity Obsessed.