Refund and Returns Policy

At Vanity Obsessed, we want you to love your purchase. Please read our returns, refunds and delivery information carefully before placing your order.

1. CHANGE-OF-MIND RETURNS

If you wish to return an item because you have changed your mind, please contact us within the applicable return period. Items must be unused, undamaged and returned with their original packaging, where applicable.

Returns are subject to the applicable provisions of South African consumer law. Return shipping costs may apply where permitted by law.

2. PRODUCTS NOT ELIGIBLE FOR CHANGE-OF-MIND RETURNS

For hygiene, safety and product-integrity reasons, certain items may not be suitable for return once opened or used. This may include:

• Opened or used skincare, beauty and personal-care products.
• Opened contact lenses or products with broken hygiene seals.
• Products that have been used, altered or damaged after delivery.

These exclusions do not limit your rights in respect of defective, unsafe, damaged or incorrectly supplied goods.

3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible at vanityobsess@gmail.com.

Please include your order number, a description of the issue and photographs where relevant. We will assess the matter and arrange an appropriate remedy in accordance with applicable consumer law.

4. HOW TO REQUEST A RETURN

1. Email vanityobsess@gmail.com with your order number and reason for the return.
2. Wait for our team to confirm the next steps and return arrangements.
3. Package the product securely, including its original packaging and accessories where applicable.
4. Once received, the item will be inspected where appropriate.

Please do not send products back before receiving confirmation and return instructions.

5. REFUNDS

Approved refunds will be processed in accordance with applicable consumer law. Where a refund is due, we will communicate the process and expected timeframe with you.

6. DELIVERY INFORMATION

Orders are processed after payment has been successfully received. Delivery timeframes are estimates and may be affected by courier delays, public holidays or circumstances outside our control.

Please ensure that your delivery address and contact details are correct when placing your order.

7. QUESTIONS OR ASSISTANCE

Need help with a return, refund or delivery? Our team is happy to assist.

Please visit our Contact Us page and select the relevant quick link to get in touch with us via WhatsApp.

You can also email us directly at vanityobsess@gmail.com.

Thank you for shopping with Vanity Obsessed.