Privacy Policy

At Vanity Obsessed, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, contact us or make a purchase.

1. WHO WE ARE

Vanity Obsessed operates the website vanityobsessed.com and is responsible for the personal information collected through our website for the purposes described in this policy.

For privacy-related questions or requests, please contact us at vanityobsess@gmail.com.

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect the following categories of personal information:

—Personal details, including your name and surname.

—Contact information, including your email address and telephone number.

—Billing and delivery information, including your physical address and delivery instructions.

—Order information, including products purchased, quantities, order history and transaction references.

—Payment-related information required to process or verify a transaction.

—Information you provide when contacting us through email, WhatsApp or our website.

—Technical information such as IP address, browser type, device information and website usage data.

We aim to collect only information that is reasonably necessary for the purposes described in this policy.

3. HOW WE USE YOUR INFORMATION

We may collect and process your personal information for the following purposes:

—To process and fulfil your orders.

—To arrange payment, delivery and order tracking.

—To communicate with you about purchases, enquiries and customer support.

—To manage returns, refunds, exchanges and complaints.

—To maintain, operate and improve our website, products and services.

—To detect and prevent fraud, unauthorised transactions and misuse of our website.

—To maintain business, accounting and transaction records.

—To meet applicable legal and regulatory obligations.

—To send promotional communications where permitted by law and where the necessary consent or other lawful basis exists.

4. PAYMENT INFORMATION AND PAYMENT PROVIDERS

Payments made through the Vanity Obsessed website are currently processed through PayFast, our active third-party payment service provider.

When you make a purchase, relevant payment and transaction information may be shared with PayFast to facilitate payment processing, transaction verification, fraud prevention and payment-related support.

We do not intend to store full payment card details on our website. Payment information is handled by the relevant payment provider in accordance with its own security practices and privacy policy.

We may introduce additional payment providers in the future, including:

—Yoco – planned payment provider.

—Payflex – planned payment provider.

—Stitch – planned payment provider.

These additional payment providers are not currently active on our website. If introduced, relevant personal and transaction information may be shared with them where necessary to facilitate payments, subject to their applicable privacy policies and security practices.

We may retain order confirmations, payment references and transaction records for accounting, customer service, fraud prevention and legal compliance.

5. SHARING YOUR PERSONAL INFORMATION

Vanity Obsessed does not sell your personal information.

Where necessary to operate our online store and provide our services, we may share relevant information with trusted third-party service providers, including:

—Payment service providers to process and verify transactions.

—Courier and delivery providers to fulfil and deliver orders.

—Website hosting, maintenance and technical service providers.

—Professional advisers, auditors or legal representatives where necessary.

—Regulatory authorities or law enforcement agencies where disclosure is required by law.

We take reasonable steps to ensure that third parties handling personal information on our behalf are subject to appropriate confidentiality and security obligations.

Some third-party service providers may process information outside South Africa. Where this occurs, we will take reasonable steps to ensure that applicable legal requirements for cross-border transfers of personal information are met.

6. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to improve functionality and enhance your shopping experience.

These technologies may be used to:

—Remember website preferences and settings.

—Maintain shopping cart activity.

—Understand how visitors use our website.

—Improve website performance and functionality.

—Support website security and fraud prevention.

—Assist with marketing and advertising activities where applicable.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of our website function.

Third-party tools or services integrated into our website may also use cookies or similar technologies in accordance with their own privacy practices.

7. MARKETING COMMUNICATIONS

We may use your contact information to communicate product updates, promotions, special offers and other relevant information where permitted by applicable law.

Where required, we will obtain your consent before sending direct marketing communications electronically.

You can opt out of promotional emails at any time by using the unsubscribe option included in the email or by contacting us directly.

Opting out of marketing communications will not prevent us from sending essential messages relating to an existing order, payment, delivery or customer service enquiry.

8. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Access to personal information is limited to individuals and service providers who reasonably require it for authorised business purposes.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. We encourage you to protect your account credentials and avoid sharing sensitive information through unsecured channels.

9. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

—Fulfilling and administering orders.

—Maintaining accounting and business records.

—Resolving customer enquiries, complaints and disputes.

—Meeting applicable legal and regulatory obligations.

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, where appropriate and legally permitted.

10. YOUR PRIVACY RIGHTS

In accordance with applicable data protection legislation, including the Protection of Personal Information Act (POPIA), you may have the right to:

—Request access to personal information we hold about you.

—Request correction or updating of inaccurate or incomplete information.

—Request deletion or destruction of personal information where legally permitted.

—Object to certain forms of processing of your personal information.

—Withdraw consent where processing is based on consent.

—Object to the processing of personal information for direct marketing.

—Lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, please contact us at vanityobsess@gmail.com. We may need to verify your identity before processing your request.

You can also find information about your rights through the Information Regulator of South Africa.

11. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites or use external services, including payment providers and delivery services.

These third parties operate independently and may have their own privacy policies and data-handling practices. We encourage you to review their privacy policies before providing personal information directly to them.

Vanity Obsessed is not responsible for the independent privacy practices of external websites or services, subject to any obligations imposed on us by applicable law.

12. CHILDREN’S PRIVACY

Our website is intended for general consumer shopping and is not designed to knowingly collect personal information directly from children without the required consent or authorisation under applicable law.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate steps.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, payment providers or legal obligations.

Any updated version will be published on this page. We encourage you to review this policy periodically.

14. CONTACT US

If you have questions, concerns or requests relating to this Privacy Policy or the personal information we hold about you, please contact us:

Business: Vanity Obsessed

Email: vanityobsess@gmail.com

Website: vanityobsessed.com

WhatsApp: Visit our Contact Us page and select the relevant quick link.

Your privacy matters to us. Thank you for trusting Vanity Obsessed.